Hire Man with Van UK Service Terms and Conditions

These Terms and Conditions set out the basis on which Hire Man with Van provides man and van and related removal services within the United Kingdom. By making a booking, paying a deposit, or allowing the services to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, business, or organisation booking the services.

Company means Hire Man with Van, providing man and van and removal services in the UK.

Services means any transport, loading, unloading, packing, moving, or related services supplied by the Company.

Goods means all items, property, or belongings that are the subject of the Services.

Booking means a request for Services that has been accepted and confirmed by the Company.

2. Scope of Services

The Company provides man and van and removal services for residential and commercial customers within the UK. Services may include local moves, longer distance transport, small-scale removals, furniture collection and delivery, and related assistance by one or more operatives.

The exact scope of the Services for each Booking, including locations, vehicle size, number of operatives, and estimated duration, will be agreed at the time of Booking based on the information supplied by the Customer.

The Company reserves the right to refuse or discontinue any Services where the Goods are unsafe, illegal, excessively heavy, or unsuitable for transport with the available equipment and vehicle.

3. Booking Process

All Bookings are subject to availability and acceptance by the Company. A Booking is only confirmed when the Company has accepted the request, provided a confirmation, and, where required, received the agreed deposit.

The Customer must provide accurate and complete information at the time of Booking, including addresses, access details, parking arrangements, the nature and approximate volume of Goods, and any special handling requirements.

Any changes to the Booking details, including date, time, addresses, or volume of Goods, must be communicated to the Company as early as possible. The Company may adjust the price or availability if changes are made after confirmation.

The Customer is responsible for obtaining and paying for any parking permits, access permissions, building bookings, or lift reservations required for performance of the Services.

4. Estimates and Pricing

Prices may be provided as fixed quotes or as estimates based on hourly rates, distance, and the information provided by the Customer. All prices are quoted in pounds sterling and may be subject to value added tax where applicable.

If the actual work differs from the description provided at Booking, including additional items, extra floors without lift access, waiting time, delays caused by the Customer, or extended travel, the Company may charge additional fees at the prevailing rates.

Where an hourly rate applies, the chargeable time begins at the agreed arrival time or the operative's arrival at the first address, whichever is later, and ends when the vehicle is unloaded at the final destination and all agreed tasks are completed.

5. Payments and Deposits

The Company may require a deposit to secure a Booking. The deposit amount and payment deadline will be communicated at the time of Booking. Deposits are generally non refundable unless otherwise stated in these Terms and Conditions.

Unless otherwise agreed in writing, payment of any balance is due on completion of the Services on the day of the move. For longer or more complex jobs, the Company may require payment in advance or staged payments.

Payment methods accepted by the Company will be communicated at the time of Booking. The Customer must ensure that cleared funds are available when payment is due. The Company reserves the right to withhold delivery of Goods or suspend Services until payment is received.

If payment is not made when due, the Company may charge interest on the overdue sum at the statutory rate and seek recovery of all costs and expenses incurred in obtaining payment.

6. Cancellations and Rescheduling

The Customer may cancel or reschedule a Booking by giving notice to the Company. Any cancellation or rescheduling is only effective when acknowledged by the Company.

If the Customer cancels more than 7 days before the agreed start time, any deposit paid may be refunded or transferred at the Company's discretion, less any reasonable administrative costs.

If the Customer cancels within 7 days but more than 48 hours before the agreed start time, the Company may retain part or all of the deposit to cover lost opportunity and administrative costs.

If the Customer cancels within 48 hours of the agreed start time, or fails to be present or provide access at the arranged time, the Company may charge a cancellation fee of up to 100 percent of the estimated price.

The Company will use reasonable efforts to accommodate rescheduling requests, but availability is not guaranteed. Changes made at short notice may incur additional charges.

7. Customer Responsibilities

The Customer is responsible for ensuring that the property and Goods are ready for collection at the agreed time and that access to both collection and delivery addresses is safe, legal, and adequate for the vehicle and operatives.

The Customer must ensure that Goods are properly packed, labelled, and prepared, unless the Company has expressly agreed to provide packing services. Fragile items must be clearly marked and, where possible, packed by the Customer in suitable protective materials.

The Customer is responsible for securing all valuables, important documents, cash, jewellery, and items of high sentimental value. The Company recommends that such items are transported personally by the Customer.

The Customer must not ask the Company to transport any prohibited, illegal, or hazardous materials, including explosives, firearms, drugs, flammable liquids, gas cylinders, or perishable goods that may spoil in transit.

8. Access, Parking, and Delays

The Customer must ensure that appropriate parking is available for the Company's vehicles at all relevant addresses. Any parking fines or penalties incurred due to inadequate arrangements or instructions given by the Customer may be added to the final bill.

If the Company's vehicle or operatives are delayed due to restrictions on access, waiting for keys, incomplete packing, or other causes outside the Company's control, additional charges may apply for waiting time and extended labour.

The Company will make reasonable efforts to arrive at the agreed time, but arrival times are estimates only and may be affected by traffic, roadworks, accidents, weather, or other events beyond the Company's control. The Company is not liable for losses arising solely from delays caused by such events.

9. Handling and Protection of Goods

The Company will take reasonable care in handling, loading, securing, and transporting Goods. The Customer agrees that some minor marks or scratches may occasionally occur in the normal course of moving, especially in properties with restricted access, narrow staircases, or tight corners.

The Customer must inform the Company before work starts of any particularly delicate items, pre existing damage, or special instructions required. Where dismantling or reassembling furniture is requested, the Company will use reasonable care but cannot guarantee that items will be restored to their original condition.

The Company is not responsible for dismantling or reinstalling complex electrical, gas, or plumbing connections, nor for disassembling items that are not designed to be taken apart without specialist tools or knowledge.

10. Exclusions and Limitations of Liability

Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under UK law.

Subject to the above, the Company's liability for loss of or damage to Goods, property, or premises arising from the Services shall, where liability is established, be limited to the reasonable cost of repair or replacement of the affected items, taking into account age, condition, and fair wear and tear.

The Company will not be liable for loss or damage arising from defects in the Goods, insufficient or unsuitable packing carried out by the Customer, normal wear and tear, or the handling of items against the Company's advice.

The Company is not responsible for any indirect or consequential loss, including loss of profit, loss of business, loss of data, or loss of opportunity, even if such losses were foreseeable.

If the Customer fails to declare items of high value, such as fine art, antiques, or specialist equipment, the Company may limit or exclude liability for those items.

11. Claims and Complaints

Any apparent loss or damage to Goods or property must be reported to the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services, supported by photographs and a description of the issue.

The Customer must allow the Company a reasonable opportunity to inspect any alleged damage, to mitigate further loss, and to propose appropriate remedial action, which may include repair, replacement, or compensation up to the applicable limit of liability.

The Company will investigate and respond to complaints in a timely and fair manner. Failure to report issues within the specified period may prejudice the Company's ability to address them and may affect any goodwill payment or settlement.

12. Waste, Rubbish, and Disposal Regulations

The Company is a transport and removal service and does not operate as a general waste disposal contractor unless specifically agreed in advance. The Company will not collect or dispose of household or commercial waste in a manner that breaches UK waste regulations.

Where the Customer requests removal of items for disposal, the Company may, at its discretion, agree to transport such items to a licensed facility or recycling centre. Any additional charges, including disposal fees, will be confirmed with the Customer.

The Customer must not present hazardous, toxic, or regulated waste for collection. The Company reserves the right to refuse any items that it reasonably believes to be unlawful or unsafe to carry or to dispose of.

The Customer remains responsible for ensuring that any waste transfer or disposal complies with applicable environmental and waste management legislation in the United Kingdom.

13. Insurance

The Company maintains appropriate insurance cover for its operations, including motor insurance and, where applicable, public liability insurance. Details of cover and any relevant limits can be made available on request.

The Customer is encouraged to maintain their own insurance for Goods in transit if additional or specific cover is required beyond the Company's standard protection. The Company does not provide separate insurance advice.

14. Force Majeure

The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control. These may include adverse weather, breakdowns, accidents, road closures, strikes, public disorder, or acts of government.

Where a force majeure event occurs, the Company will use reasonable efforts to resume the Services as soon as practicable or to agree a suitable alternative arrangement with the Customer.

15. Privacy and Data Protection

The Company will collect and use personal information about the Customer, such as names, addresses, and contact details, only to the extent necessary for managing Bookings, providing the Services, processing payments, and satisfying legal obligations.

The Company will take reasonable steps to keep personal data secure and will not sell or disclose such data to unrelated third parties except where required by law or necessary to perform the Services.

16. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular Booking will be the version in force on the date that the Booking is confirmed.

No variation of these Terms and Conditions is binding unless agreed in writing by the Company. Any special terms agreed with the Customer will apply only to that specific Booking.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By proceeding with a Booking or by allowing the Services to commence, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.