Terms and Conditions for Man and Van Hire Services

These Terms and Conditions set out the basis on which man and van hire services are provided by the company to customers in the United Kingdom. By making a booking, the customer agrees to these terms in full. They are designed to clarify how the hire man with van service works, what is included, what is excluded, and how both parties should act to ensure a safe, efficient, and lawful service.

The customer should read these terms carefully before confirming any booking. In these terms, references to we, us, and our mean the service provider, and references to you and your mean the customer or person making the booking. These conditions apply to all bookings for a man with van hire service, whether the job involves moving household items, transporting business goods, or other agreed carriage tasks.

The service is offered on the understanding that the customer has supplied accurate information at the time of booking. This includes, where relevant, the type and quantity of items, access conditions, loading and unloading requirements, any special handling needs, and the intended dates and times. If the information changes, we reserve the right to adjust the quotation, amend the scope of work, or decline the job if it cannot reasonably be completed under the original arrangement.

Bookings may be made through the available booking channels and are subject to availability. A booking is only considered confirmed when we have accepted the job and, where required, the agreed deposit or full payment has been received. A quotation does not in itself create a binding contract until it is formally accepted by both sides. We may request further details before confirming a booking for van and man hire services, especially where access, volume, weight, or timing may affect the work.

It is your responsibility to ensure that all booking details are complete and correct. If the collection or delivery address changes, if the number of items differs from the original description, or if the job requires additional labour, waiting time, or additional vehicle capacity, we may revise the price accordingly. We also reserve the right to refuse unsafe, unlawful, or impractical tasks. Any estimate or quotation is based on the information available at the time and may be updated if circumstances materially differ from what was disclosed.

Unless otherwise agreed, the service starts when our team arrives at the agreed collection point and ends when the agreed task has been completed. Time windows are estimates and may be affected by traffic, weather, road conditions, or earlier delays. While we aim to arrive on time, arrival times are not guaranteed unless expressly stated in writing. Delays beyond our control will not normally entitle the customer to compensation, provided that we take reasonable steps to complete the service as soon as practicable.

Our payment terms are intended to keep the process clear and transparent. Unless a different arrangement is confirmed in advance, payment is due in full on completion of the service. For some bookings, a deposit, partial prepayment, or card authorisation may be required to secure the date. In all cases, the customer agrees to pay the agreed fee together with any additional charges properly incurred under these terms, including waiting time, additional labour, parking charges, tolls, congestion-related costs where applicable, and disposal costs if those have been agreed in advance.

Payments must be made using the methods we accept at the time of booking or completion. If a payment is declined, reversed, or otherwise fails, the customer remains liable for the full amount owed. We may suspend further services, withhold completion of the job where lawful, or take reasonable steps to recover outstanding sums. Any discounts or special rates apply only to the specific booking for which they were offered and may be withdrawn if the scope of work changes.

Where an invoice is issued, it must be paid by the due date stated on the invoice. Late payment may result in reasonable administrative charges and interest where permitted by law. The customer is responsible for ensuring that payment is made by an authorised person. If the booking is made on behalf of a business, organisation, landlord, agent, or third party, that person confirms they have authority to instruct us and accept liability for payment unless we agree otherwise in writing.

Cancellations and rescheduling requests should be made as soon as possible. If you cancel a booking, the amount refunded, if any, will depend on the notice period and any costs already incurred. Where a deposit has been taken, it may be non-refundable if the cancellation is made close to the scheduled time or if we have already reserved staff and vehicle resources for your booking. The closer the cancellation is to the appointment time, the more likely it is that charges will apply.

If we have already started travelling to the job, arrived at the collection point, or begun loading, cancellation charges may include the full or partial booking fee, travel time, and any direct costs reasonably incurred. If you wish to reschedule, we will try to accommodate a new date, but this will depend on availability and may require a revised quotation. We are not responsible for losses arising from a customer???s failure to be ready at the agreed time.

We may cancel or postpone a booking where circumstances beyond our control make it unsafe, illegal, or impracticable to proceed. This includes severe weather, vehicle breakdown, road closures, civil disruption, or unforeseen staffing issues. In such cases, we will use reasonable efforts to offer an alternative time or date. Our liability for cancellation will be limited to the refund of sums paid for the cancelled service, unless otherwise required by law.

The customer must ensure that items handed over for transport are suitable and lawful to carry. Man with van services are not intended for hazardous, illegal, or prohibited goods unless we have expressly agreed otherwise and the law allows it. You must not include flammable materials, explosive substances, chemicals, live animals, controlled drugs, stolen property, or any item that could endanger people, vehicles, or other goods. If we discover prohibited goods, we may refuse to carry them and may report the matter to the relevant authorities if required.

The customer also warrants that any item supplied for transport is properly packaged, secured, and labelled where needed. Fragile items, valuables, documents, electronics, and sentimental possessions should be protected adequately before loading. Unless we have agreed a specialist service in advance, we are not responsible for disassembly, reassembly, or internal packing. A hire man with van booking does not automatically include specialist handling equipment, though some items such as trolleys, blankets, straps, or tools may be used where appropriate.

Our liability is limited to the extent permitted by law. We will take reasonable care in handling and transporting goods, but we are not liable for damage caused by pre-existing defects, poor packing, hidden weaknesses, or inherent fragility of the items. We are also not liable for loss or damage arising from inaccurate instructions, incorrect addresses, restricted access, or delays caused by the customer. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Where our negligence directly causes damage to goods during the service, liability will generally be limited to the lesser of the item???s repair cost, replacement value, or the value of the job, subject to any applicable legal limits and any insurance arrangements in place. Customers are encouraged to arrange their own insurance for high-value items, as standard transport cover may not reflect the full value of all possessions. Claims for damage or loss must be raised within a reasonable time and supported by evidence wherever possible.

We do not accept responsibility for indirect or consequential losses, including loss of earnings, missed appointments, business interruption, or emotional distress arising from delay, unless such liability cannot be excluded by law. If items are left unattended or the customer requests that goods be placed in a particular location contrary to our advice, any resulting risk remains with the customer. The customer should inspect items at the end of the job and report any obvious issue promptly so that it can be recorded and assessed.

Parking, access, and site conditions are the customer???s responsibility unless we have expressly agreed to handle them. You must ensure that safe access is available at both collection and delivery points, including any permits, loading restrictions, lift access, keys, codes, or building permissions. If access is delayed or prevented, additional waiting or reattempt charges may apply. We are entitled to charge for wasted attendance if we arrive and cannot complete the service due to reasons within the customer???s control.

Waste and disposal services, where offered, must be handled in compliance with UK waste regulations. We do not act as an unlawful waste carrier, and the customer must not ask us to dispose of items in a way that breaches environmental law. Any waste removal must be clearly agreed beforehand and described accurately. The customer is responsible for identifying whether items are general waste, recyclable material, bulky waste, or controlled waste, and for declaring any special characteristics such as electrical components, paint, oils, batteries, mattresses, or potentially contaminated items.

If we agree to remove waste, the customer must provide truthful information about the nature and quantity of the waste. We may refuse items that are not suitable for transport or disposal, including anything that may require special licensing, segregation, treatment, or documentation. The customer agrees not to mix waste with household belongings in a way that creates regulatory risk or increases disposal costs without notice. Any disposal charges quoted are based on the description supplied and may be adjusted if the actual contents differ from what was declared.

The customer acknowledges that waste must be handled in line with legal requirements for storage, transfer, and disposal. If necessary, we may require supporting information, a waste transfer note, or confirmation of lawful origin and composition. We reserve the right to decline any collection that appears to breach waste rules, health and safety requirements, or environmental obligations. If unlawful waste is presented, we may terminate the job immediately and retain payment for work already carried out, subject to applicable law.

In addition to waste compliance, the customer must ensure that the service can be carried out safely. This includes providing a working lift if required, removing obstacles from walkways, securing pets, and ensuring children are supervised. Any special risks should be disclosed in advance, including difficult stairs, narrow entrances, parking limitations, or time-restricted loading bays. We may pause or stop work if conditions become unsafe, and any resulting delay or additional labour may be chargeable.

We aim to deliver a professional man and van hire service with reasonable care and skill. However, our obligations are limited to the specific job agreed at the time of booking. We are not responsible for pre-existing damage, structural issues at the premises, or defects in lifts, doors, floors, walls, staircases, or driveways. If we are instructed to carry items through restricted areas, the customer does so at their own risk and should ensure suitable protection is in place for the property and the goods.

Nothing in these terms affects your statutory rights. If any term is found to be unlawful, invalid, or unenforceable, the remaining terms will continue in full force. We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version that applies to your booking is the version in force at the time the booking was confirmed, unless a later lawful update is expressly agreed by both parties.

The contract between you and us is governed by the laws of England and Wales, unless the service is required to be governed by the law of another part of the United Kingdom by mandatory legal rules. Any dispute arising from or connected with these terms, the booking, or the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where another jurisdiction must apply by law.

By proceeding with a booking for van and man hire or any related transport service, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you are authorised to enter into the contract and that all information provided is true and complete to the best of your knowledge. We recommend that customers retain a copy of these terms together with their booking confirmation for future reference.

These terms are intended to support a fair and reliable service for both customers and operators. Clear communication, accurate booking information, timely payment, lawful waste handling, and sensible risk management help ensure that every man with van hire booking is completed efficiently and responsibly. If a situation arises that is not covered here, it will be handled in a reasonable manner consistent with applicable UK law and the overall purpose of the service.